Services : Atlassian Services : Exclusive Technical Support
 

For customers that rely heavily on Atlassian tools such as JIRA, Confluence, Bamboo, JIRA Service Desk amongst others, OAT Solutions provides the Diamond Level Support, a distinguished Technical Support with a series of exclusive benefits:

 
 

 
     
  Being part of Atlassian Ecosystem since 2009 makes a difference: OAT Solutions has a team of experienced consultants and already assisted hundreds of organizations from all sizes and industries as customers.

With that in mind, the Diamond Level Support provided by OAT Solutions is designed to fit different needs but with one common goal: to ensure quicker, assertive and cost-effective assistance on Atlassian tools.

Below is an outline of the  Diamond Level Support scope and benefits: 

 
   
Specialized Technical Support provided through telephone,email and communication tools (such as HipChat, Skype, GotoMeeting, Hangout), covering doubts on usage, configuration and setup/administration
SLAs (Service Level Agreements) to ensure that the first interaction for email-based tickets occurs under 04 (four) hours from the ticket creation (during business days and hours), and custom-defined SLAs to cover non-business hours
Unlimited ticketing (No limits or constraints regarding volume/amount of tickets)`
Free Access to the E-learning course ‘JIRA Fundamentals’
Exclusive Consulting Services included, ranging from 08 (eight) to 40 (fourty) hours per month (accumulative up to 3 consecutive months) executed by a Support Engineer focusing on configuration, setup/administration or other general concerns and improvements
Dedicated Customer Portal with dashboards for tracking and management
01 (one) to 4(four) free entries per month, (non accumulative), for all training courses related to the Atlassian products, according to the number of users/licenses covered by the Technical Support contract/agreement
Free Access to workshops and webinars conducted by OAT Solutions, entitling 1 participant for each 50 licences covered by the Technical Support contract with the customer Special rates for customer employees wishing to enroll on any training courses offered by OAT Solutions, with a guaranteed 25% discount over flat-prices
Free Access to additional supporting materials especially created by OAT Solutions
Special rates for customer employees wishing to enroll on any training courses offered by OAT Solutions, with a guaranteed 25% discount over flat-prices

 

 

 

 

 

 

 


Pricing
The Diamond Level Support pricing is based on the number of licensed users entitled to support, which in turn, is directly related to the number of users licensed by Atlassian. Considering JIRA tiers for example and reference, the Diamond Level Support pricing is:
  
User tier Dedicated Hours
 (per month)
Free entries
(per month)
Monthly Annual
10 - 50 04 01 475 4,845
100 08 01 850 8,670
250 16 01 1,250 12,750
500 24 02 1,700 17,340
2,000 28 02 2,100 21,420
10,000 32 03 2,600 26,520
10,000+ 40 04 3,200 32,640
 


     
  For more information and a Services Proposal, please contact us.  
 

 
 
 
Atlassian Inflectra Sparx Main Menu
Overview  Overview Overview Home 
Licensing Licensing  Licensing About OAT Solutions
Consulting Consulting Consulting Services
Support

Training

Support Contact
Training   Training  
    Custom Extensions +OAT Solutions
    Migration Projects OAT Solutions Brazil
       

Copyright 2016 - OAT Solutions USA, LLC